1. Shipping Origin and Coverage

• Orders are processed and shipped from United States.

• We offer worldwide shipping, including to the USA, Europe, and other international locations.

 

2. Shipping Carriers

We work with trusted logistics partners to ensure safe and reliable delivery:

• DHL

• FedEx

• UPS (United Postal Services)

• Local carriers (for regional delivery within United States)

 

3. Shipping Timeframes

Delivery timelines may vary based on the shipping provider, destination, and local customs processes:

• Domestic (within United States): Timeframes vary depending on the selected courier.

• International (USA, Europe, etc.): Estimated delivery time will depend on the shipping carrier and destination country.

Note: Shipping delays may occur during public holidays, extreme weather, or due to customs clearance.

 

4. Shipping Charges

• Free shipping is not offered globally at this time.

• Shipping charges are calculated at checkout based on your delivery location and selected method.

 

5. Tracking Your Order

• All orders include tracking.

• Once your order has been dispatched, tracking details will be sent to your registered email address.

• You can monitor your shipment’s progress via the carrier's website using the provided tracking number.

 

6. Lost or Damaged Packages

• If your package arrives damaged or goes missing, please contact us within 24 hours of receiving your order.

• Email us at sales@crownshoemall.com with your order number, description, and images (if applicable).

• We will investigate and offer a resolution, which may include a replacement or refund.

 

7. Contact Us

For any shipping-related inquiries, feel free to reach out:

• Email: sales@crownshoemall.com

• Social Media: Instagram & Facebook (linked in footer)

Thank you for shopping with Crown Shoe Mall!